Welcome to Gains & Wells Capital FZCO . We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable laws of the United Arab Emirates (“UAE”).
1. Information We Collect
- Personal Identifiers: full name, email address, phone number, and address.
- Financial & Transaction Data: investment history, payment details, and funding preferences.
- KYC/AML Verification: passport, Emirates ID, business licenses, and other regulatory documents required under UAE laws.
- Technical Data: IP address, browser type, operating system, cookies, and analytics data.
- Usage Data: activity on our website, login history, and communications with our team.
2. How We Use Your Information
- To provide and improve our investment and fundraising platform.
- To comply with UAE Central Bank, SCA, and Anti-Money Laundering (AML) requirements.
- To process applications, verify identity, and complete transactions.
- To personalize user experiences and communicate updates.
- To prevent fraud, ensure security, and protect investors and startups.
3. Legal Basis for Processing
- Compliance with UAE regulatory requirements.
- Execution of contracts with investors and startups.
- Legitimate interests such as fraud prevention and service improvement.
- Your consent for marketing communications (where applicable).
4. Sharing & Disclosure
- Regulatory Authorities: UAE financial regulators, freezone authorities, and law enforcement when required.
- Service Providers: banks, payment processors, hosting and IT providers.
- Professional Advisors: auditors, legal advisors, and compliance partners.
- Business Transactions: during mergers, acquisitions, or restructuring (with notice if required).
We do not sell or rent your personal data to third parties.
5. Cookies & Analytics
We use cookies and analytics tools to improve performance, monitor traffic, and enhance user experience. You may adjust your browser settings to disable cookies, but some features may not function properly.
6. Data Retention
Data is retained for as long as necessary to meet legal, business, and compliance obligations under UAE law, including AML/KYC retention periods.
7. Security
We use encryption, secure servers, and strict access controls to protect your data. While we take all reasonable steps to ensure data security, no system can be guaranteed 100% secure.
8. Your Rights
You may have rights under UAE and international law, including the right to:
- Request access to your personal data.
- Correct inaccuracies in your information.
- Request deletion (subject to regulatory obligations).
- Opt-out of marketing communications.
- Complain to a UAE regulatory authority if you believe your rights have been violated.
9. International Data Transfers
If data is transferred outside the UAE, we ensure safeguards such as contractual protections or equivalent standards in line with UAE data protection principles.
10. Children
Our services are not directed to individuals under 18 years of age. We do not knowingly collect their data.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, regulation, or business practices. Any updates will be posted on this page with a revised "Last updated" date.
12. Contact Us
If you have questions or requests, contact us at:
- Email: info@gainsnwells.com
- Address: Gains & Wells Capital FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Note: This policy is for information only and should not replace legal advice. Please consult UAE legal professionals for compliance tailored to your business.